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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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McKenzi Fernholz

April 26, 2024

1  out of  5 rating by McKenzi Fernholz
"I would give 0 stars if I could! This State Farm office is very dysfunctional and made up of rude customer service reps who honestly don't care about you or your problems. Every time I called their office I would get someone different and would be told a different story or promise regarding our issue - and I was following up for months! I was also told by a specific rep that I would be called when the issue was fixed but she stopped working there and nobody in the office ever followed up with me. My husband and I were getting charged over $100 extra a month on our car insurance premium for a mistake they made on their end in regards to my husband's driving age. This problem went on for 4 months and it was never resolved. In fact, at one point the customer service rep Dawson informed me that nothing could be done and he was rude and clearly unwilling to help us solve this issue. He would also make up lies about what was going on which I later found out were lies when my problem was fixed in less than 1 month after switching to Trevor Fong State Farm. If you're considering coming to this office for any insurance, DON'T. I'd recommend Trevor Fong's office instead."
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Nicolas Granados

April 26, 2024

1  out of  5 rating by Nicolas Granados
"Unhelpful, unavailable, and at times rude. If you have a problem they will not push through to fix it. Instead, they will tell you there is nothing that can be done. However, if you change agencies your problem will be fixed and you’ll realize the people in this branch were just unwilling to help you."
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Jason Jensen

April 23, 2024

5  out of  5 rating by Jason Jensen
"Max Lam is an outstanding State Farm agent who consistently goes above and beyond for his clients. His professionalism, expertise, and dedication make him a trusted advisor for all insurance needs. Max provides personalized service, taking the time to understand individual circumstances and tailor solutions accordingly. I highly recommend Max Lam to anyone seeking top-notch insurance assistance."
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Shaun Mccraw

April 23, 2024

5  out of  5 rating by Shaun Mccraw
"Max Lam at State Farm is truly exceptional! From the moment I stepped into his office, I was greeted with warmth and professionalism. Max took the time to understand my family's needs and provided us with tailored coverage that put our minds at ease. His attention to detail and dedication to ensuring we had the right amount of coverage was outstanding. Max's knowledge and expertise in the insurance industry are truly impressive. I can confidently say that Max Lam is not just an agent, but a trusted advisor who genuinely cares about his clients' well-being. If you're looking for top-notch service and peace of mind, look no further than Max Lam at State Farm. Highly recommend!"
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April 19, 2024

5  out of  5 rating by NBA CHAMPION World Wide
"Very happy with the service I received thank you Frank Nuñez from State Farm for keeping me a happy insured client"
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Emily Cordova

April 18, 2024

5  out of  5 rating by Emily Cordova
"I signed up for auto insurance with State Farm with the help of Frank Nunez. I was very pleased with his customer service, he took his time to make sure I understood my coverage. Very pleased with the overall experience with State Farm."
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March 27, 2024

1  out of  5 rating by jr.
"car insurance has gone up about 40% since last year with clean driving records ( no tickets, citations, etc ), at about 600$/mo currently. listed as a permissive driver under the policy even though when we came into the office, we got confirmation that my name would be on the insurance policy. absurd and deceiving."
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Jolene Hernandez

February 10, 2024

5  out of  5 rating by Jolene Hernandez
"Helpful and friendly staff."
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King West

April 20, 2023

5  out of  5 rating by King West
"She is good 👍 l like how she works with me"
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Damon Romero

February 12, 2023

5  out of  5 rating by Damon Romero
"Spoke to Lendell regarding my home and flood insurance. He explained everything to me clearly and courteously. Would absolutely recommend this office. If you ever have any questions, definitely give them a call!"
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Ashok Patel

February 6, 2023

5  out of  5 rating by Ashok Patel
"I have been talking to Mercedes for my insurance and i am very happy with her response. Anytime I call her she always response back in few minutes. she is very knowledgeable."
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Joseph Zoldak

January 24, 2023

5  out of  5 rating by Joseph Zoldak
"This office has been extremely helpful in every way possible. Fantastic service team & amazing people all around! Very happy to have my cars and home with this office. Strongly recommend!!"
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October 7, 2022

5  out of  5 rating by Damien
"I signed up for life insurance a couple years ago and ended up bringing my home and auto polices over as well. I switched to State Farm because of their amazing customer service. Every time i have a question or want to make changes they are always so happy to help. Great customer service, great coverage, great rates. I couldn’t ask for more."
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alejandra vasquez

September 21, 2022

5  out of  5 rating by alejandra vasquez
"Had the pleasure of speaking to Joseph over the phone, he was very helpful and knowledgeable. He helped answer questions I had regarding the policy I needed"
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Anabel Rodriguez

September 19, 2022

5  out of  5 rating by Anabel Rodriguez
"Great customer service! I entered with so many questions as I was unsure about the difference with the policies. I was helped by the sweetest and most helpful agent named Mercedes. She answered all of my questions and helped me feel great about my decision. I recommend this insurance service and I highly reccomend speaking with Mercedes. She is very helpful and helps understand everything within the policy. Thank you so much Mercedes!!"
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Christian Ariza

July 21, 2022

5  out of  5 rating by Christian Ariza
"Very happy I transferred my policies to State Farm because of how great the customer service was. Frank was very helpful, professional and took his time to explain how underinsured I was by reviewing my old policies from Farmers. I’m saving money AND I have better coverage. Really couldn’t be happier with my decision, they definitely have my business for life."
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Rodney Garrett Sr

May 17, 2022

1  out of  5 rating by Rodney Garrett Sr
"I have been with State Farm for 10 years and I have a situation where my slab foundation has dropped 3 inches in some places and it is not covered to be repaired. Nothing I could have done to prevent this but they won't cover any or part of the repair costs, I have no prior claims in the time that they have been my homeowners insurance, I feel that I have been slapped in the face, they get my money every year but won't help me when I need them. I am very disappointed in State Farm"
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Saba Zafar

December 22, 2021

5  out of  5 rating by Saba Zafar
"I switched over to State Farm beginning of this year and it’s the best experience I’ve ever had, the service I get here I don’t think I can ever get with any other company."
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Robina Rashid

December 11, 2021

5  out of  5 rating by Robina Rashid
"One of the best State Farm locations you’ll ever visit!"
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Amna Zafar

December 10, 2021

5  out of  5 rating by Amna Zafar
"A great team of kind professionals who really know what they’re doing. Highly recommended!!"
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David Scheuermann

October 2, 2021

5  out of  5 rating by David Scheuermann
"Nice people, took care of me quickly and no hassle."
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Marisa Ponte

August 31, 2021

5  out of  5 rating by Marisa Ponte
"I've been a customer for about 1.5 years now and I have nothing but good things to say about this State Farm office. The folks I've talked to have been friendly, super quick and helpful every time I've called. Great customer service."
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Thomas B

June 6, 2021

1  out of  5 rating by Thomas B
"I am so unhappy with the customer service that I have received from Max Lam’s office. I called to find out why my rates went up and the lady that called me back was so rude. We only switched to State Farm because we bought a house and Wawanesa was not offering home owners policies at the time. I explained that in three years at Wawanesa my rates went down and she said “that sounds too good to be true and that I shouldn’t have switched.” Unless you like long wait times for an agent to call you back and unexplainable rate increases, I would encourage you to shop around. The agent I spoke to could not answer any of my questions."
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David Ho

May 3, 2021

5  out of  5 rating by David Ho
"I switched over to State Farm from an online insurance provider about 1.5 years ago. I've been very happy with the live interactions. The phone calls, the emails... At first I thought I would have to pay more for the service, but to my surprise, the agent (Frank Nunez Pacheco) spent the time to review what I actually need and I ended up paying less for more relevant coverage. I am glad that I've not had a need to file any claim, but with what I've experienced so far, I believe they will support their customers if I ever get into that situation."
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April 29, 2021

5  out of  5 rating by KINGDCLXVI
"Very friendly staff"