State Farm® Insurance Agent Max Lam

"I signed up for life insurance a couple years ago and ended up bringing my home and auto polices over as well. I switched to State Farm because of their amazing customer service. Every time i have a question or want to make changes they are always so happy to help. Great customer service, great coverage, great rates. I couldn’t ask for more."

"Great customer service! I entered with so many questions as I was unsure about the difference with the policies. I was helped by the sweetest and most helpful agent named Mercedes. She answered all of my questions and helped me feel great about my decision. I recommend this insurance service and I highly reccomend speaking with Mercedes. She is very helpful and helps understand everything within the policy. Thank you so much Mercedes!!"

"Very happy I transferred my policies to State Farm because of how great the customer service was. Frank was very helpful, professional and took his time to explain how underinsured I was by reviewing my old policies from Farmers. I’m saving money AND I have better coverage. Really couldn’t be happier with my decision, they definitely have my business for life."

"I have been with State Farm for 10 years and I have a situation where my slab foundation has dropped 3 inches in some places and it is not covered to be repaired. Nothing I could have done to prevent this but they won't cover any or part of the repair costs, I have no prior claims in the time that they have been my homeowners insurance, I feel that I have been slapped in the face, they get my money every year but won't help me when I need them. I am very disappointed in State Farm"

"I am so unhappy with the customer service that I have received from Max Lam’s office. I called to find out why my rates went up and the lady that called me back was so rude. We only switched to State Farm because we bought a house and Wawanesa was not offering home owners policies at the time. I explained that in three years at Wawanesa my rates went down and she said “that sounds too good to be true and that I shouldn’t have switched.” Unless you like long wait times for an agent to call you back and unexplainable rate increases, I would encourage you to shop around. The agent I spoke to could not answer any of my questions."

"I switched over to State Farm from an online insurance provider about 1.5 years ago. I've been very happy with the live interactions. The phone calls, the emails... At first I thought I would have to pay more for the service, but to my surprise, the agent (Frank Nunez Pacheco) spent the time to review what I actually need and I ended up paying less for more relevant coverage. I am glad that I've not had a need to file any claim, but with what I've experienced so far, I believe they will support their customers if I ever get into that situation."

"Today I had a great experience talking with Mercedes about a dilemma that was happening with two vehicles that I had insured with them. She helped me solve the problem, explaining what happened and why. Since I moved to Arizona I have to get a new agent which is to bad because the service there is so great! Thank you for all you help Mercedes! Susan Danelz"

"Wanted to switch my State Farm insurance to an agent in the area after I moved and I couldn’t be happier with my choice. Evan G. took care of everything and made my transition incredibly easy and quick. I look forward to working with him for any future insurance needs."

"We are a locally owned and operated media production company and were looking for business insurance coverage. Evan G. was highly recommended by another company who offers similar services as ours. We've been with our carrier for over 12 years but decided to shop locally since our business moved from the Bay Area. We had no issues w/our current provider but decided it wouldn't hurt to shop it around. In talking to several insurance companies and brokers Evan G. from State Farm clearly stood out from the rest. We were waiting for quotes from other companies, some of which took 2-3 days just for estimates. Evan G. was able not only able to get us one of the best rates, but he was able to activate a policy for us same day. We appreciated his professionalism and his knowledge of our industry. We feel very happy and confident with the switch to his team. We'd highly recommend him for any insurance needs."

"I recently purchased a new car and had to switch over my insurance. Mercedes Sellers was able to help me quickly and provided my temporary insurance within the hour. I also had specific requests from the credit union that is helping me finance and Mercedes answered my email fast! She is attentive, friendly and very helpful. Thank you!"